Viejas Casino & Resort
General Summary
The Spa Attendant is responsible for providing quality customer service, maintaining of the facility, and providing a safe, clean, and comfortable environment including outdoor areas if applicable.
CORE SCOPE OF POSITION
Ensures the Viejas guest service experience for guests by maintaining the standards at all times. Adheres to company and departmental policies and standard operating procedures, and applicable governmental laws and regulations. Becomes knowledgeable about the facility and its amenities in order to effectively communicate with guests. Greets each and every guest with a smile and direct eye contact. Informs facility management of any guest or facility issues. Reports any incidents or accidents to a member of the management team. Performs other Duties Assigned. Maintains the cleanliness and order of the facility to include sweeping, mopping, vacuuming, and taking out the trash. Restocks all linens in locker rooms and appropriate guest areas. Removes dirty laundry and collects dirty linens in guest areas and takes them to housekeeping area or laundry pick-up. Cleans and sanitizes all wet areas, bathrooms, and grooming areas throughout the day. Distributes and places linens in treatment rooms, workout areas, closets, and dispensary. Escorts guests to changing areas in a courteous and timely manner. Explains the set-up and workings of the locker rooms, bathroom, and shower to guests. Performs laundry duties, if applicable, including washing, drying, and folding linen. Ensures all areas are clean and replenishes supplies as needed.
INTERACTION
Interacts with internal and external guests with a positive attitude and professionalism at all times.
SUPERVISION
Does not provide supervisions to others.
EDUCATION/CERTIFICATION
High school diploma or General education degree (GED).
Experience
Previous customer service experience, preferably in the hospitality industry.
Knowledge And Skills
Ability to have conversations with guests so that information that is conveyed is understood. Efficient, well organized, and able to handle a variety of duties simultaneously. Energetic, enthusiastic and motivational. Professional manner, discretion, and appearance. Strong team player. Must be able to keep calm and composed while under pressure. Must have an eye for detail. Must be flexible to work different shifts, evenings, and holidays.
PHYSICAL DEMANDS/WORK ENVIRONMENT
See working conditions for Spa Attendant.
Position Type Full-Time/Regular
