User Experience Researcher

  • Full Time
  • Anywhere
  • Applications have closed

PAX Labs, Inc.

The Company

PAX Labs is an award-winning consumer technology brand with a mission to establish cannabis as a force for good. Our products set a high bar for quality and, together with the PAX App, offer unique features such as safety locking, adjustable temperature and draw control. As millions of consumers try cannabis for the first time or return to it after a long hiatus, PAX believes that quality, transparency and predictability are the keys to safe, responsible use by adults.

Headquartered in San Francisco, PAX is backed by leading technology investors including Tiger Global and Tao Invest (Pritzker family fund). We are an exceptional team with hardware and software backgrounds in consumer technology, healthcare, and biotech, and are growing rapidly to deliver on our mission. Our internal culture values diversity, integrity, having an impact, and passion for the larger movement that PAX is a part of.

Check us out: LinkedIn | The Muse | Key Values

Role And Responsibilities

The User Experience Researcher plays a key role in PAX delivering high quality product and services to market, via successful user research and Beta field test programs. You’ll lead efforts to design and execute beta programs for PAX’s hardware, firmware and software, as well as help organize and run earlier-stage user research, work to coalesce findings, and communicate with software and hardware teams, product management, and other key stakeholders.
Create and manage beta testing programs from the ground up for new products and features. Recruit beta participants, organize onboarding, and manage the day-to-day administration of those tests (largely through Centercode) Manage beta community to keep participants engaged in PAX Labs beta program and ensure participant integrity and adherence to beta testing policy Apply a variety of methodologies and approaches to understand and solve challenging user problems Work closely with the design and product management teams to define, measure and communicate user research metrics and guidelines around the various customer experience solutions evaluated. Be a voice of the customer (along with our customer service teams), particularly where new products/features are concerned, advocating on our users’ behalf. Collect and analyze user behavior through lab studies, field visits, ethnography, surveys, benchmark studies, and online experiments Understand and incorporate both Generative & Evaluative research methods into your day-to-day work Contribute to product-wide design decisions and research improvement discussions

3-5+ years of proven success conducting user research in a fast paced/agile/growth-focused hardware or software company Experience using Centercode platform and Jira End-to-end experience with all aspects of the user research lifecycle (study design, recruiting, moderation, analysis, reporting, communicating, budgeting, and research) Experience with ethnographic work, contextual Inquiry, user insight generation and related user research, along with demonstrated results Ability to work effectively with multidisciplinary product teams to translate research findings into product improvements Experience in best practices for user research and knowledge of the best approach for the requirements Excellent communication, presentation, interpersonal, and analytical skills The ability to communicate complex concepts clearly and persuasively across different audiences and varying levels of the organization The ability to manage ambiguity, work autonomously, and multi-task Excellent communicator and storyteller with proven track record of influencing business decisions/strategies, including at the exec level Feels confident in designing and managing your own projects with oversight only as necessary; able to “live in the gray” and deal with ambiguity Available for travel and/or local fieldwork

Pax Labs Perks & Benefits
Competitive compensation, equity & bi-annual performance reviews Fully funded comprehensive medical, dental, and vision coverage 401K plan Generous PTO policy Paid Parental Leave Monthly wellness reimbursement Cell Phone reimbursement Employee Purchase Program for discounted PAX devices Weekly catered lunch, endless snacks and beverages Dog Friendly HQ in the Mission District of San Francisco Employee Assistance Program including access to online legal support

Don’t let the confidence gap get in the way of applying! We’d love to hear from you.