Purpose and Passion Comprehensive Benefits Life-Work Integration Community Career Growth
At Boston Scientific, you will find a collaborative culture driven by a passion for innovation that keeps us connected on the most essential level. With determination, imagination and a deep caring for human life, we’re solving some of the most important healthcare industry challenges. Together, we’re one global team committed to making a difference in people’s lives around the world. This is a place where you can find a career with meaningful purpose—improving lives through your life’s work.
About This Role
Performs product investigations associated with complaints, including handling of physical product returns. Reviews product return information, investigations conclusions and coding to ensure the investigation is adequately documented and the most probable conclusion code was selected based on the analysis/testing conducted.
Your Responsibilities Will Include
Perform complaint investigations, analyzing returned product for cause of failure and document the results of the investigations and submit for approval. Assist in the investigation and disposition of NCEPs and CAPAs. Data entry as necessary to track and trend complaint data. Dispose of bio-hazardous materials per procedure. Assist in presentation of complaint data at monthly complaint review meetings. Interact with other departments regarding failure issues and investigations. Participate in continuous improvement projects.
What We’re Looking For In You:
High school degree/equivalent with 7+ years’ experience, or an equivalent combination of education/work experience Knowledgeable in Quality System Regulations, Medical Device Directive and ISO13485 Quality Standards. Proficient in technical writing skills and communications Proficient computer skills using Microsoft Office Suite, specifically Outlook, Word, and Excel.
Good organizational, listening, and verbal / written communication skills with demonstrated ability to follow instructions and processes. Able to be proactive and self-motivated. Able to interact and communicate with all levels of staff
As a global medical technology leader for more than 35 years, our mission at Boston Scientific (NYSE: BSX) is to transform lives through innovative medical solutions that improve the health of patients. If you’re looking to truly make a difference to people both around the world and around the corner, there’s no better place to make it happen.
Boston Scientific is an Equal Opportunity Employer – Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Disability, Veteran
Boston Scientific maintains a drug-free workplace. Pursuant to Va. Code 2.2-4312 (2000), Boston Scientific is providing notification that the unlawful manufacture, sale, distribution, dispensation, possession, or use of a controlled substance or marijuana is prohibited in the workplace and that violations will result in disciplinary action up to and including termination.
Requisition ID: 465041