Practice (Operations) Director

  • Full Time
  • Anywhere
  • Applications have closed


Are you ready to plant roots and grow with a Denver-based company that is making a name for themselves? If so, we here at Wurk want to meet you! Wurk is the cannabis industry’s first all-in-one workforce management solution. We’ve created a dynamic system to manage payroll, HR, timekeeping, and tax compliance, streamlining operations and minimizing regulatory risk. Our responsibility is to protect the people and businesses of the cannabis industry so they can focus on making social changes in the world in which we live.


The Operations Director will provide strategic leadership and oversee operations for client implementations. The Director determines how their department impacts company strategy, then develops operational tactics and processes at the department level to support the strategies. The Director proactively performs department analysis and collaboratively works with their staff to set department productivity and quality standards. Proficient in facilitation and interpersonal communication, the Director also consistently demonstrates skills in organization, prioritization, professionalism, and coaching others.

Map out an on-boarding customer journey that provides quick time to value to Wurk’s next generation platform customers. Own customer implementation and technical services for our customers Advanced knowledge of Kronos HCM and at least two other functional areas: Payroll, Time Tracking, Benefits, Absence, Compensation, Talent, Security and/or Reporting Manage teams responsible for implementing statement of work (SOW) of clients goals and needs and translate them into actionable directives for project managers and implementation consultants. Develop implementation plan the team can follow through onboarding process to completion of a successful launch, while engaging with key stakeholders to ensure we meet our timelines. Generate and maintain customer launch timelines. Provide weekly updates and status of project progress and any change to timelines. Provide strategic insights to internal organizational leaders on areas of improvement to the implementation process that can reduce time to live, remove internal and/or client friction to accelerate time to value. Take ownership of outstanding deliverables and ensure they are captured per the project plan. Establish business metrics to increase visibility, alignment, and accountability to meet delivery goals. Designed and own team dashboard with key metrics for use by senior leaders and clients. Identify cross-team process roadblocks and developed solutions. Review team’s performance to ensure timelines, accuracy, compliance and quality as it relates to implementation projects. Guide, maintain, and enforce departmental practices, methodologies, policies and procedures Establish and review internal controls to ensure goals, objectives, standards, and benchmarks for the department are met or exceeded. Personal responsibility to see both our Client and internal teams succeed.

Extensive knowledge of SaaS implementation processes. Extensive knowledge of HR and/or Payroll Services Professional, effective leader with a proven ability to build, inspire and motivate teams while driving world-class services. Lead by example as well as be a strong mentor and people developer. Ability to set their own objectives and drive results. Mix of technical and consultative skills driving quick time to value during on-boarding of customers. Project management skills and mindset with ability to prioritize tasks and reduce risks. Strong communication skills and ability to work cross-functionally ensuring customer service excellence.

4+ years management experience 4+ years experience leading implementation in an HRIS environment 10+ years of experience in SaaS and implementation services. Bachelor’s Degree or greater in Business, Computer Science, or equivalent. Previous experience, managing client life cycle, from implementation to rollout and customer success management. Experienced working in a dynamic environment, with start-up mentality and enjoys defining the rules. Experience working with close technology partner relationships (Product, Software Development)

What’s in it for you?

Work with one of the most amazing tech start-ups the industry has ever seen and be a part of an incredible team that’s going places and leading industry. Work in colorful Colorado near the bustling heart of Downtown Denver in the gorgeous ballpark neighborhood Do you love dogs? So do we! (We’re dog-friendly!) Collaborate with bright, fun, and goal-oriented teams in an open and lively environment Reap the benefits of self-managed PTO, ­­­­­­­­­­­­and access to exciting industry events Cell Phone Reimbursement Eligibility to receive equity in Company 1 Month Sabbatical after 4 years of employment

Due to our small size and the abundance of Denver-based applicants in this 2% unemployment market (and the fact that this is a strictly on-site role), we will not be facilitating relocation and will only be contacting local talent at this time. If you live in Denver and want to work in the heart of the city, we want to meet you!

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Wurk is an Equal Opportunity Employer. Wurk does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.