Patient Advocate-Somerville Dispensary in Somerville, MA, US

  • Full Time
  • Anywhere
  • Applications have closed

Sira Naturals

We are hiring Part Time or On Call for our Somerville Dispensary!

About Sira Naturals, Inc.

Sira Naturals, Inc. is a Registered Marijuana Dispensary serving patients from across the Commonwealth of Massachusetts. We are dedicated to providing high quality medical cannabis to patients suffering from debilitating medical conditions. We strive to deliver superior service by maintaining a professional environment focused on education and treatment.

We have locations in Cambridge, Somerville and Needham.


Job Summary

The Patient Advocate is responsible for providing our patients with an extraordinary experience. Through meaningful interaction and knowledgeable answers, the Patient Advocate fosters an environment that is empathetic, genuine and respectful. . Patient Advocates are expected to contribute to make their Dispensary a climate which encourages forward thinking, embraces inclusion and practices generosity of spirit. Sira Naturals is dedicated to becoming the foremost provider of sustainably grown premium cannabis products to our communities. Grown with Love.

Provides knowledge, expertise, and guidance to patients by explaining potential benefits of the Premium Cannabis products offered.Ensures patient questions or concerns are resolved quickly and completely. Communicates any requests or unresolved concerns to management immediately.Oversees patient intake process, ensuring that appropriate patient records and paperwork are submitted and confidential information is maintained appropriately.Accountable for accurately receiving, coordinating and fulfilling patient orders by utilizing the Point of Sale (POS) and inventory tracking systems in compliance with Sira Naturals, local and state policies.Adapts to varied sales volume and stays active by participating in continued learning activities, creating an engaging environment and assists in keeping the dispensary properly stocked, clean, tidy, and in operating order while keeping a “Patient first” acuity.Assists is processing and monitoring floor stock and participates in daily inventory counts.Assists in fostering a positive work environment, treats everyone with dignity and respect, while perpetuating a curiosity for “everything cannabis”.Performs opening and closing procedures.
Above all else, act as the critical link between Sira Naturals and our patients by providing an amazing, stress-free, helpful patient experience

Must possess basic math, computer, and cash handling skillsAbility to coordinate and problem solve in a professional mannerAble to accommodate scheduling that may include weekends and some holidaysMust be able to communicate effectively with patients/caregivers and team members

Preferred Experience
High School Diploma/GEDPrior experience in hospitality, pharmacy, customer service, or retail environmentExperience with point-of-sale/inventory control softwarePrior experience working in a highly regulated industry

Working Conditions
Able to accommodate scheduling that may include varied shifts, weekends and some holidays.Able to escort and assist patients with disabilities in navigating the dispensary, consultation couches, registers, entrances and exits.

Physical Requirements
The person in this position frequently communicates with patients and/or caregivers regarding medical conditions and symptoms. Must be able to exchange accurate information about product offerings.Frequently operates computer/POS system and other standard office equipment such as printers, phones and photocopy machine.The person in this position must be able to remain in a stationary position when checking in patients or when operating the register.The person in this position must be able to observe and assess patient entry via cameras and inspect patient ID’s upon entry.Frequently communicates with other staff via Walkie Talkie or HeadsetConstantly positions self throughout sales transaction by maintaining the computer/POS, collecting product and retail bags.Constantly moves and transports dispensary products/totes up to 30 lbs. throughout the dispensary.
Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Benefits And Perks
Health/Dental/Vision Insurance after 60 days for Full Time EmployeesVoluntary: Life, Disability and Accident Insurance for all Employees3 weeks of Paid Time Off per year for Full Time Employees (prorated for start date)Employee Discount Marketplace (Tickets at Work)Transportation Reimbursement and Blue Bike Membership Programs available at select locationsEmployee discount program available to Employees with Medical Card

Sira Naturals is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristic protected by federal, state or local law.

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