UCSF Medical Center
At UCSF Health, our mission of innovative patient care, advanced technology and pioneering research is redefining what’s possible for the patients we serve – a promise we share with the professionals who make up our team.
Ranked by U.S. News & World Report as seventh in the country – UCSF Health is committed to providing the most rewarding work experience while delivering the best care available anywhere. In an environment that allows for continuous learning and opportunities for professional growth, UCSF Health offers the ideal atmosphere in which to best use your skills and talents.
Department Description
Our ophthalmologists provide consultation, evaluation and treatment of ophthalmological problems through general and subspecialty practices at UCSF Medical Center.
We have the largest surgical eye care program in Northern California, which includes refractive surgery (laser vision correction), cataract and cornea surgery, neuro-ophthalmology, plastic surgery and vitreoretinal surgery. Our other areas of expertise are glaucoma diagnosis and treatment, ocular inflammatory disease (uveitis), ocular oncology, and diagnosis and treatment of retinal degeneration.
Routine vision care is offered at the Comprehensive Ophthalmology Clinic and the Optical Dispensary. This service is conveniently located near primary care providers in the Ambulatory Care Center (ACC). Here, we offer examinations, eyeglass prescriptions, contact lens services, optical dispensing and management of eye diseases by experienced professionals.
Job Summary
Under general supervision of the Clinic Manager, and guided by the policies and procedures of UCSF Medical Center, Ambulatory Services, and the Department of Ophthalmology, the Ophthalmic Assistant is two-fold in purpose:
Acts within the scope of practice of an ophthalmic technician by carrying out other clinical and administrative functions as directed by the Administration of the Department to maintain the efficient organization and operation of any of the Clinical Services, (i.e., General Ophthalmology, Cornea, Glaucoma, Neuro-Ophthalmology, Ocular Oncology, Ocular Plastics, Pediatric Ophthalmology, Refractive Surgery, and Retina/Vitreous) Performs procedures requiring medical terminology and some knowledge of the anatomy and physiology of the eye Assist in the delivery of visual field tests, pneumotonometry, visual acuity, initial patient history Functions as an optician for the department optical shop
Responsiblities
The Ophthalmic Assistant is responsible for the efficient organization and operation of all technical functions of a specific, assigned practice within the Department of Ophthalmology, and has responsibility for
Monitoring the clinical areas of the practice for patient and staff safety Cleaning and maintaining of equipment used by the practice Stocking of supplies used by the practice Maintaining an orderly and professional appearance in the clinic areas used by the practice.
Required Qualifications
Three years experience in Clinical Ophthalmology/Optometry Certified Ophthalmic Assistant (COA®); or within one year Active American Heart Association CPR Certification Advanced knowledge of ocular anatomy, physiology, and termininology Understanding of how anatomic systems and systemic disorders may affect the visual system Demonstrated experience in patient instruction/education Demonstrated ability in caring for and directing the blind or partially sighted patient Demonstrated experience in ophthalmic instrumentation cleaning and maintenance Ability to work with intermittent standing and sitting for 8-9 hours/day Good communication and organizational skills, professionalism, and motivation Works toward JCAHO compliance Demonstrated experience in responding to a patient emergency while in the clinic The flexibility to orient and work at all UCSF Health locations
Preferred Qualifications
One year patient care experience in Pediatrics Bilingual or multi-lingual capability
Licensure/Certification
Certified Ophthalmic Assistant (COA®); or within one year Active American Heart Association CPR Certification
Living Pride Standards
Service Excellence
Demonstrates service excellence by following the Everyday PRIDE Guide with the UCSF Medical Center standards and expectations for communication and behavior. These standards and expectations convey specific behavior associated with the Medical Center’s values: Professionalism, Respect, Integrity, Diversity and Excellence, and provide guidance on how we communicate with patients, visitors, faculty, staff, and students, virtually everyone, every day and with every encounter. These standards include, but are not limited to: personal appearance, acknowledging and greeting all patients and families, introductions using AIDET, managing up, service recovery, managing delays and expectations, phone standards, electronic communication, team work, cultural sensitivity and competency. Uses effective communication skills with patients and staff; demonstrates proper telephone techniques and etiquette; acts as an escort to any patient or family member needing directions; shows sensitivity to differences of culture; demonstrates a positive and supportive manner in which patients / families/ colleagues perceive interactions as positive and supportive. Exhibits team work skills to positively acknowledge and recognize other colleagues, and uses personal experiences to model and teach Living PRIDE standards. Exhibits tact and professionalism in difficult situations according to PRIDE Values and Practices Demonstrates an understanding of and adheres to privacy, confidentiality, and security policies and procedures related to Protected Health Information (PHI) or other sensitive and personal information. Demonstrates an understanding of and adheres to safety and infection control policies and procedures. Assumes accountability for improving quality metrics associated with department/unit and meeting organizational/departmental targets.
Work Environment
Keeps working areas neat, orderly and clutter-free, including the hallways. Adheres to cleaning processes and puts things back where they belong. Removes and reports broken equipment and furniture. Picks up and disposes of any litter found throughout entire facility. Posts flyers and posters in designated areas only; does not post on walls, doors or windows. Knows where the Environment of Care Manual is kept in department; corrects or reports unsafe conditions to the appropriate departments. Protects the physical environment and equipment from damage and theft.
The flexibility to orient and work at all UCSF Health locations is required.
Equal Employment Opportunity
The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Further information about the University of California, San Francisco, is available at diversity.ucsf.edu. UCSF seeks candidates whose skills, and personal and professional experience, have prepared them to contribute to our commitment to diversity and excellence, and the communities we serve.
