Operations Manager

Since 2007, Dark Heart Nursery (DHN) has specialized in cultivating high quality clones for growers across California. Our years of experience allow us to produce premium clones from both popular and emerging genetic lines that perform well in a variety of settings. In 2020 DHN is expanding into additional facilities to bring on more capacity and to lower the cost of production. DHN has operated a cannabis tissue culture lab since 2014 and is now further developing the plant biotech side of the business into plant pathology, virus eradication, and breeding. It is an exciting time to join the team at DHN as we look to scale the business and dominate the cannabis nursery space.

The Operations Manager is a key role that straddles the customer facing side in sales and inventory planning and tracking side in production. This person must be a process master and champion. Not only do they love creating and improving processes, they also have the communication skills to get the team to adopt the processes and execute them effectively. The Operations Manager will lead the inventory specialists and order fulfillment teams which includes the sales order workflow process as well as finished goods inventory management. Clones are no ordinary finished good – they are living plants that have success rates and perishability. The Operations Manager will also be highly involved in track and trace management in METRC. This person must be very computer savvy and have expert level excel skills.

Essential Duties And Responsibilities
Develop, monitor and improve sales order workflow process to ensure smooth interface between outside sales reps, customers, and productionDevelop, monitor and improve finished goods inventory process to ensure orders are fulfilled on time and losses are minimized at this final stageLead inside sales specialists (3 currently) in their day to day execution of the sales order workflow which includes direct customer contact and interface with the outside sales repsLead order fulfillment team (7 currently) in their day to day execution of the order fulfillment process which includes inventory management, inventory counts, staging orders, boxing orders, invoicing/manifesting, sending out for deliverySet up and execute track and trace processes for transferring inventory from the nursery license to the distribution license and then to the customer at shippingBudgetary responsibility for inside sales and order fulfillmentContinuously monitor on time orders and improve processes to ensure health and maximize efficiencyTraining inside sales and logistics staffEnsure proper staffing to maximize order fulfillment and delivery efficiencyEnsure all procedures are compliant according to The Medicinal and Adult-Use Cannabis Regulation and Safety Act (MAUCRSA).

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily (with or without accommodations). The requirements listed below are representative of the knowledge, skill, and ability required.

Education And Experience

B.A., Business, Finance or other related field or equivalent work experience
Minimum of 5 years operations experience; experience with perishable inventory preferredDemonstrated leadership, communication and problem solving skillsAbility to effectively utilize ERP to manage processes and inventory; experience with Microsoft NAV Dynamics strongly preferredAdvanced Excel skillsDemonstrated ability to evaluate and balance team and individual workloads through effective time management, prioritization, and organizational skills.AnalyticalProcess ace, there is no process you don’t loveGreat organizational skillsExcellent customer service skills and experience training staff in customer serviceResponsible for compliance Ability to work effectively in a manufacturing-based environment

Special Information (Travel Required, On-call Schedule, Etc)
Occasional long hours.Ability to work independently
All qualified applicants are encouraged to apply. Women, People of Color and LGBTQ individuals are strongly encouraged to apply.

EQUAL EMPLOYMENT OPPORTUNITY

It is the policy of the Company to provide equal employment opportunities to all Employees and applicants for employment without regard to race, religion, color, sex, gender, sexual orientation, marital status, age (age 40 and over), citizenship, national origin, disability (as defined by the applicable law), or any other classification protected by applicable law. This policy extends to all aspects of employment opportunity including hiring, compensation, benefits, promotion, transfer, layoff, recall, reduction in force, termination, retirement, placement, training and all other privileges, terms and conditions of employment. The Company complies with applicable federal, state, and local laws regarding the reasonable accommodation of qualified individuals (both Employees and applicants for employment) who are disabled. All employment is at-will.