Intrado is a leading provider of technology-driven, communication services, serving Fortune 1000 companies and other clients in a variety of industries, including telecommunications, retail, financial services, public safety, technology and healthcare. For more than 30 years, we have been leading the way in hosted and cloud-based solutions.
Connecting people with each other and the right information is mission-critical. Intrado, formerly West, develops innovative cloud-based technology to make it easier, more effective and more efficient to make the right connections. Our solutions put people in sync with each other and the right information, so they gain the insight needed to reach better decisions on the issues that matter most. We do it with a laser focus on reliability.
Our Global Technology Services department is currently seeking to add a NOC Technician II to our Longmont, CO location. This role can best be described as an early IT career, as there will be training on the job due to our niche 911 environment.
The core focus of this position will be providing surveillance and triage of data and voice applications and technical support for a variety of company products and services (e.g., voice platforms, basic hardware, software, network, connectivity, peripheral, etc.). You will provide monitoring, tiered support, trouble isolation, including corrective action for network problems for all voice customer facing production systems in a 24-hour/7-day-per-week Network Operations Center (NOC).
Day to day responsibilities include, but are not limited to:
Monitoring overall health of the network Break/fix problem resolution for applications Responding to network alarms and take corrective action Inbound/outbound calls Partnering with both internal and external parties to resolve ticket issues Willingness to work 4 shifts of 10 hours (6:00AM to 4:30PM MT shift (Sunday-Wednesday) Other duties as assigned
High school diploma required, however an Associate’s Degree with an emphasis in Computer Science, MIS, Telecommunications, Networking, or a related field preferred
Experience And Technical Skills
1-2 years of experience in technical support with telephony, Network Operations Center or a similar work environment Solid understanding of IP Networks, Call Routing, VoIP and IP based networks in a WAN/LAN environment Experience using Cisco CLI and Unix Command Line Experience with tools such as SolarWinds, Splunk, HP OpenView or similar
Our solutions connect people with each other, and the information needed to gain insights for better decisions on the issues that matter most – Information to Insight.
Intrado has sales and/or operations in the United States, Canada, Europe, the Middle East, Asia Pacific, Latin and South America and is an Equal Opportunity Employer – Veterans/Disabled and Other Protected Categories.
This position will be posted for 14 days or until the position is filled.
Please Note: The Company has strict background check requirements both pre-employment and during employment. Depending upon the position and/or access required, applicants and personnel may be required to successfully complete additional background checks including, but not limited to customer background checks, Criminal Justice Information Services (CJIS) certification – criminal history check, fingerprinting and training. The company also runs a motor vehicle record check as part of the background check process. The company conducts pre-employment drug screening and periodic screening during employment. Please note, marijuana remains an illegal drug under federal law. We have federal contracts that require us to be compliant with the federal Drug Free Workplace Act. Intrado Life and Safety Services is a tobacco free workplace.