Lead Medical Assistant – Partners Urgent Care (Newton) in Newton, MA, US

  • Full Time
  • Anywhere

Partners Community Physicians Organization, Inc.

Description About Us

As a not-for-profit organization, Partners HealthCare is committed to supporting patient care, research, teaching, and service to the community by leading innovation across our system. Founded by Brigham and Women’s Hospital and Massachusetts General Hospital, Partners HealthCare supports a complete continuum of care including community and specialty hospitals, a managed care organization, a physician network, community health centers, home care and other health-related entities. Several of our hospitals are teaching affiliates of Harvard Medical School, and our system is a national leader in biomedical research.

We’re focused on a people-first culture for our system’s patients and our professional family. That’s why we provide our employees with more ways to achieve their potential. Partners HealthCare is committed to aligning our employees’ personal aspirations with projects that match their capabilities and creating a culture that empowers our managers to become trusted mentors. We support each member of our team to own their personal development—and we recognize success at every step.

Our employees use the Partners HealthCare values to govern decisions, actions and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration.

General Overview

The ideal candidate will have a proven ability to work with and lead a diverse team. He/She must be able to assist in maintaining efficient patient flow and quality care during clinic hours. The successful candidate is extremely well-organized and proactive in identifying potential issues and addressing them. This position assists in training new staff. This person will work as part of a health care team including physicians, NP/PA’s, and others to provide comprehensive urgent care in a non-judgmental manner. This person will be a strong self-starter, communicative leader and collaborative team player that is energized by the ambiguity of a fast paced, high-growth environment with the opportunity to pitch in where needed .

Principal Duties And Responsibilities
Provide back up support for the medical assistant team within scope of practice, assisting in the supervision of work and performance of clinic support staff as instructed Provide input for performance reviews and corrective action plans as needed Assist with training new and existing staff Assist with registration and clinical activities for patient visits Provide informal supervision of center staff, working with both the Director of Operations and Manager of Training and Development Within scope of practice, assist as needed including medication refill requests, specialty and procedures pre and post clinic chart review Review charts, lab test results, and encounter forms for completeness and to assess follow-up as needed Assist with clinic scheduling problem solving, patient wait times, and other areas of concern to increase efficient and quality services Works collaboratively with clinic staff on programs to improve patient outcomes Assists in organizing and participating in quality improvement activities Perform other administrative tasks and clinical care as assigned Work with colleague to oversee dispensary logs and storage to maintain quality assurance Coordinate weekly center inventory, ordering and supply stock maintenance of medical and office supplies Assists with daily and monthly quality assurance reviews as requested Assist with other administrative projects and tasks as needed Ensures completion of Daily Opening and Closing Procedures Keeps informed of personnel policies and incorporates them in personal practice as needed Understands performance expectations and strives to meet those standards through periodic formal or informal conferences with his/her direct supervisor Understands overall goals of the Partners Urgent Care, and their impact on the centers, staff and patient care Assists in the planning of center activities, inspections, projects, etc. Serve as a positive role model and mentor by embracing Partners values and always leading by example Collaborate with the Leadership Team to promote a high level of employee engagement through creation and maintenance of a professional, effective, efficient, rewarding and inclusive working atmosphere. Provide feedback on staff performance on a regular basis to leadership team including coaching, corrective action, and performance reviews Perform special projects as assigned

EEO Statement

Medical Assistant
MA Certification Able to perform all tasks listed in the Partners Urgent Care Medical Assistant job description Minimum 3 years experience as an MA, preferably in Urgent Care Setting
Skills, Abilities And Competencies
Strong customer-service orientation. Effective in operating in a collaborative, patient focused environment. Ability to work independently with limited supervision; understands when to escalate issues. Self-directed, motivated, and engaged; willing and able to commit the time necessary to accomplish position’s objectives. Ability to lift 30 lbs. Required to move from one location to another within and outside of the building; push, pull and reach; bend; stand for long periods of time; and sit for long periods of time. Position requires frequent local travel to Urgent Care centers. Private transportation required. Protects the fiscal interests of Partners by being conservative in maintaining inventory and completing purchase orders.
Primary Location

MA-Newton-PCP Urgent Care Newton

Work Locations

PCP Urgent Care Newton


Medical Assistant


Partners Community Physicians Organization(PCPO)



Standard Hours



Day Job

Employee Status


Recruiting Department

PHS Partners Urgent Care

Job Posting

May 18, 2020

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