Intake Coordinator

  • Full Time
  • Anywhere


Company Overview

EVIO Labs is an industry leader working to protect public health and safety while supporting local cannabis producers and processors with analytical testing, product formulation, and educational services. Not only do we know chemistry, we know the cannabis industry. Our team consists of an ever-evolving and expanding group of scientists, researchers, engineers, educators, business owners and experienced cannabis industry veterans. Our labs already serve thousands of cultivators, product manufacturers and dispensaries and retailers across Oregon, California, Colorado, Massachusetts, Florida and Canada.

We pride ourselves in maintaining a collaborative environment where our teams support and work together cohesively. We work hard, but we believe in having a good time doing it! This is a unique opportunity to join an ancillary services company at the front lines of the changing cannabis industry and contribute to the ability of consumers to receive safe, clean cannabis. Be part of the EVIO family, a group of talented people who are driven, embrace change, and our mission to improving quality of life through passion, science & innovation.

Job Summary

Provide general office and laboratory administrative support. Perform intake duties at the front desk and provide excellent customer service. Act as a communication intermediary between cross-functional departments and business locations. Support Lab Director, Client Services Rep in day-to-day lab activity. This position may be cross-trained to perform occasional field sampling.

Responsibilities And Duties
Perform Intake duties for clientele dropping samples at the lab for testing, ensuring visitors sign in and the proper chain of custody is observed, all documentation is completed correctly and logged into the appropriate information systemAssist in communication among sales team, samplers, and couriers to arrange sampling and pickups; assist in scheduling appointments on Master Calendar, update Slack and Sample calendar, and other systems as necessaryMay perform occasional field technician duties collecting samples for testing using the appropriate, state regulated proceduresAnswer phone calls, check voicemail, sort and distribute incoming mailTrack and handle laboratory expenses and receipts in coordination with accounting departmentSupport lab personnel and sales staff communication regarding daily turn around times (TAT) for existing clientsMaintain a professional appearance and demeanor with customersDemonstrate knowledge of all sampling protocols, state cannabis testing regulations in order to effectively answer customer questions and field questions from sales team/samplers about regulations and samplingDelegate, track and manage numerous parallel activities with minimal supervisionAssist with maintaining filing systems for client profiles, production testing documents, purchase orders and invoicesThis role may require occasional driving in the local region
This Job Description is not designed to cover or contain a comprehensive listing of activities,
duties, or responsibilities that are required of the employee. Duties, responsibilities and activities
may change or new ones may be assigned at any time with or without notice

Qualifications And Skills

Must be at least 21 years of age
At least 2 years of college coursework from an accredited college or university preferredCompletion of state regulatory training and demonstrated ability to obtain a Massachusetts Lab Agent CardMust have excellent customer relationship management skillsExcellent time management skills with ability to multi-task, effectively manage changing priorities and remain calm under pressureExcellent written and verbal communication skillsBasic accounting experience a plusStrong organizational and planning skillsAbility to demonstrate teamwork and collaborate effectively on projects and tasks with supervisor and co-workers Excellent problem solving and critical thinking skills with demonstrated ability to gather information and develop solutions Demonstrate responsibility, accountability, and dependability toward assigned tasks and duties Ability to demonstrate professional, positive attitude toward assigned tasks, projects and colleagues Experience working in a heavily regulated industry preferred; Accredited laboratory environment requires strict adherence to safety and Quality Assurance protocols. Proficiency with Microsoft Office suite requiredProof of an excellent driving record and a valid driver’s license are required Background, credit history and MVR check required


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