Are you a licensed Hearing Aid Specialist / Dispenser looking to be on the leading edge of providing hearing care via telemedicine while working for one of the largest direct to consumer eCommerce companies in Chicago?
Do you want to start your workday every day knowing the work you do dramatically improves the quality of life for tens of thousands of people per year?
Do you ever imagine what it feels like when a customer thanks you for helping them enrich their life simply by helping them succeed with the products and services that you offer?
What if you could have stepped into a position at Warby Parker, Dollar Shave Club, Smile Direct Club or Casper Mattress right as they started to take off?
If this sounds interesting, keep reading.
We seek a Hearing Aid Specialist – Telemedicine to help expand our product sales, support, and telemedicine programs while focused on one goal – helping your patients be successful.
COVID-19 changed our world, and more and more people with hearing loss will turn to telemedicine to help. That’s where you come in. Through the wonders of telemedicine, you’ll consult with customers who take our online hearing test. You will walk the patients through their hearing test results and recommend the best course of action for them. If they become a MDHearing customer, you’ll help them succeed by helping them adjust to new hearing expectations, educating them on properly using and caring for their new hearing aids, and selling appropriate add-on products to enrich their experience.
You’ll be the face and voice for our customers. You must love helping people and treat them with a mountain of patience. You must be highly empathetic, patient and committed to helping customers improve their lives through better hearing. You will embrace using new technologies to proactively help more customers. You’ll be eager to educate your customers so they purchase only what they need to ensure their own success, and you’ll be handsomely rewarded financially (and emotionally) for doing so.
Values and Drive – Does This Sound Like You?You love a challenge! Thousands of people take a hearing test every month on MDHearingAid.com – how many can you help?You possess deep empathy for others with a commitment to help others succeedYou must love helping elderly people, even when they struggle to hear youYou are relentlessly driven to achieve results; you set goals and cut ineffective activitiesYou will never be accused of being a used car salesperson – you are comfortable asking customers for money only when it helps them succeed. You influence only after you educate, inform and help. You challenge the status quo and are driven to improve over time.People around you marvel at your patience with peopleYou don’t pretend to know things you don’t knowYou enjoy working with a team of driven, humble people that love to produce results
Who is MD Hearing?MD Hearing is disrupting the way consumers buy hearing aids, much like Warby Parker, Casper and Dollar Shave Club disrupted their industries. MD Hearing sells hearing aids “direct to consumer” (D2C) through its website and call centers, without operating a network of stores. This allows us to sell medical-grade hearing aids for hundreds of dollars, instead of thousands of dollars when purchased through traditional channels.
A Chicago Ear, Nose and Throat doctor founded MD Hearing ten years ago when he got frustrated that the high price of hearing aids forced his patients to spend thousands of dollars or suffer through hearing loss. HAL Investments B.V. (www.halinvestments.nl), a Dutch long term investment company with a market cap of US $12 billion, purchased MD Hearing in 2017. Prior to the purchase, HAL sold its AudioNova hearing aid business (a network of 1,300 European hearing aid retail stores) for nearly a billion dollars in order to focus on selling hearing aids directly to consumers.
MD Hearing combines high-quality, affordable hearing aids with leading-edge software, hardware, customer care, account management, and telemedicine to bring affordable hearing care to everyone. Come join us!
Essential duties and responsibilitiesWe will count on you to execute tirelessly on the following activities. We hope you grow to take on more than this list, but these represent the minimum you must do to meet expectations.
Patiently discuss hearing test results with patients and help them with fitting via telemedicineEncourage and convince patients to try a new life with hearing aidsConsult with patients on which MDHearing best fits their needs and sell that solutionEmpathetically and patiently coach and educate customers on new hearing expectations, how to properly use and care for hearing aidsUse effective customer retention strategies to ensure customer success for a lifetimeEnsure a low return rate by recommending the right product for the customerSell appropriate add-on solutions whenever they will help customers be more successfulEmbrace new technologies and techniques that will allow you to help more customersReport results on a daily, weekly, and monthly basis
QualificationsDemonstrable results as a licensed Hearing Instrument Specialist/Dispenser, Hearing Aid Salesperson or Dealer typically seen in candidates with 2-4 years of experience in a hearing clinic or telemedicine environmentActive Hearing Instrument Specialist/Dispenser license in the state in which you workProven results in a call center for a direct to consumer company is a plusStrong computer skills are essential – you’re tech-savvy and curiousProven results in educating or demonstrating complex consumer products in simple, easy to understand termsExcellent written and verbal communication skillsEducation: a Speech and Hearing Sciences degree, Hearing Instrument Dispensary Certificate, or progress toward a Doctor of Audiology degree are a plusExperience in telemedicine is a huge plus, but not requiredIf you lack any of these but have the values and drive, show us you can do it anyway
Extra CreditWe want passionate team members looking to do more and be part of something great. To that end, tell us what you’ve done that demonstrates that. Have you ever started your own business? Did you put yourself through school? Do you have lots of photos of sales achievement trips? Ever been recognized as a customer service champion? Do you have big career goals? Don’t be shy, tell us your story.