Field Technical Support Rep in Baton Rouge, LA, US

  • Full Time
  • Anywhere

EMCO Technologies

EQUAL OPPORTUNITY EMPLOYER. It is our policy to abide by all federal, state and local laws prohibiting employment discrimination based solely on a person’s race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status or status as a Vietnam-era or special disabled veteran, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, sexual orientation, or any other protected status except where a reasonable, bona fide occupational qualification exists

NOTICE: THIS EMPLOYER PARTICIPATES IN E-VERIFY. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.

EMCO Technologies will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization.

IMPORTANT: If the Government cannot confirm that you are authorized to work, this employer is required to provide you written instructions and an opportunity to contact SSA and/or DHS before taking adverse action against you, including terminating your employment.

Employers may not use E-Verify to pre-screen job applicants or to re-verify current employees and may not limit or influence the choice of documents presented for use on the Form I-9.

In order to determine whether Form I-9 documentation is valid, this employer uses E-Verify’s photo screening tool to match the photograph appearing on some permanent resident and employment authorization cards with the official U.S. Citizenship and Immigration Services’ (USCIS) photograph.

Criminal Record Information (Instructions for answering application questions #34 and #35):

All Applicants. Do not include convictions that were sealed, eradicated, erased, annulled by a court, expunged, pardoned, or deferred AND withdrawn.

District of Columbia Applicants. Do not respond to questions # 34 & #35 (regarding convictions or pending matters).

California Applicants. Do not include: a misdemeanor conviction for possession or transportation of a small amount of marijuana (28.5 grams or less) if the conviction is more than two (2) years old; participation in any pretrial or post trial diversion program for drug or alcohol rehabilitation; or a misdemeanor conviction for which probation was successfully completed or otherwise discharged AND the case was judicially dismissed.

Colorado Applicants. Exclude information involving any record of civil or military disobedience unless such matters resulted in a plea of guilty or a conviction by a court of competent jurisdiction.

Connecticut Applicants. You are not required to disclose the existence of any arrest, criminal charge, or conviction, the records of which have been erased. Criminal records subject to erasure are: records pertaining to a finding of delinquency or the fact that a child was a member of a family with service needs; an adjudication as a youthful offender; a criminal charge that has been dismissed or nulled (not prosecuted); a criminal charge for which the person was found not guilty; or a conviction for which the offender received an absolute pardon. Any person whose criminal records have been erased is deemed to have never been arrested within the meaning of the law as it applies to the particular proceedings that have been erased, and may so swear under oath.

Hawaii, Illinois, Massachusetts, Minnesota, and Rhode Island Applicants. Do not answer questions #34 and #35.

Michigan Applicants. Regarding pending matters, limit your response to felony offenses.

Utah Applicants. Regarding convictions, limit your response to felony convictions. Do not respond to question #35 (regarding pending matters).

Cities of Baltimore(MD), Buffalo (NY), Newark (NJ), Philadelphia (PA), Rochester (NY), San Francisco (CA), and Seattle (WA) Applicants. Applicants residing in these cities or applying for a position physically located in these cities. Do not answer questions #34 and #35

Job Description: Position for SRM Agent. Position processes service requests NASA employees.

Works within strict time scales and within defined time windows.Understands the impact of service delivery on the customer’s business. Contribute to team’s ability to meet target goals through participation in continuous service improvement initiatives.Responds to customer relations problems promptly and appropriately. Takes ownership to ensure satisfactory completion of complaint, through engagement of appropriate resources.Maintain a high level of customer satisfaction by clarifying customer needs and ensuring that they are met. Work effectively in a multicultural environment.Respond to service, product, technical, and customer relations questions.Works well within a team to achieve well defined objectives.
Qualifications: – High School Diploma or equivalent; may hold 2 year post-high school Degree (technical field); may hold Bachelor’s degree.
May hold entry level certification(s) in field of work.Typically, 3-5 years of working experience in related fields.Mac and PC technical support experience.Knowledge & Skills:
Ability to resolve or assist in the resolution of complex customer problems.Demonstrate good oral, written and telephone communication skills.Ability to build and maintain relationships with customers, peers and support partners.Strong grasp of customer system environments with associated business needs.Ability to work in a team environment, which may be local, global, virtual or multifunctional.Demonstrate good teamwork with peers.
Location: Huntsville, AL


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