The ERP Support Manager is responsible for the successful day-to-day management of the Enterprise Resource Planning (ERP) and Warehouse Management System (WMS) applications, as well as supporting projects related to these platforms.
Principle Duties and Responsibilities:Shared business ownership of the Sage MAS500 ERP and integrated DCSC WMS applications with responsibility for cross departmental collaboration, enhancement management, and security access control definitionEvaluate data collected through task analysis, business process observation, surveys and workshops to determine process improvement opportunities.Communicating effectively to deliver product’s functional requirements like screen, interface, and GUI designs.Collaborate with the business owners and development teams to define accurate and detailed business requirement specification needs.Work as part of the Technology Services team to provide internal user support related to the ERP and WMS systems, including (but not limited to): daily management and resolution of the support tickets and data reporting requests.Serve as primary internal point-of-contact for end users as well as 3rd party vendors for Sage MAS500 and DCSC WMS support.Other duties as assigned.
Position Qualifications:Knowledge of Healthcare Service industry and distribution a plus.An independent thinker who can work cross-functionally across all levels of the organization.Proven ability to deal with time sensitive problems using technical, industry, product knowledge and relationship building skills to achieve resolution to implementation issues.Able to prioritize issues in challenging situations.Able to manage client and supplier relationships (internal and external) at all levels of the business.Excellent written and verbal communication skills with ability to appropriately address topics dependent upon audience and subject matter.Strong interpersonal skills, a solid team player with strong initiative.Strong focus on customer satisfaction.Ability to work in a fast-paced environment.Strong problem solving skills with a hands-on approach.Willingness to work additional hours as needed.
Minimum Qualification Requirements:Bachelor’s degree in Information Systems, Computer Programming or Business-related field.Experience with Enterprise Resource Planning and Warehouse Management systems.Working knowledge of Microsoft SQL Server in an enterprise environment.Previous IT experience in e-commerce/catalog distribution environment.
Work Environment:Work performed primarily in an office environment.
Emerson Ecologics provides professional-grade nutritional supplements to the integrative healthcare community, offering thousands of products from over 275 of the world’s top brands. We have a focus on developing the best software solution for our customers, and are transforming the way that our integrative healthcare practitioners order their supplements. Now, our practitioners are able to design their dispensary with the simple click of a button, and their patients will have instant access to order what they need to stay healthy.