The Director of Operations will be responsible for the in-store customer experience to ensure that every location consistently reflects the company’s brand image. The Director of Operations will be responsible for maximizing the profitability of the retail stores, controlling operating costs, implementing merchandise programs, and achieving sales and profitability goals. This individual should have experience overseeing regulated dispensary operations in a compliant market. This role should have the ability to grow a business from the start-up phase through ongoing activities.
Build and maintain relationships with state and local agencies and serve as the point of contact for JushiUnderstand the California consumer and act as their voice in decision makingEstablish the Jushi BEYOND / HELLO brand at the local and state levelsCreate a consistent in-store experience for customers across all retail operations; work with operations leaders to ensure store experience meets expectations consistentlyWork with HR to develop retail policies and procedures and incorporate into day to day operationsEnsure all retail facilities operate in full compliance with local, state and federal lawsCoordinate with Operations team on inventory supply including necessary transportation and logistics to and from retail locationsRecruit and develop Dispensary Management across all locationsCreate all retail KPI’s and work with each Dispensary Manager to meet and exceedMonitor each retail store’s inventory, staffing, and other operational aspects to optimize store performanceAssist in the development of all retail design, layouts, and general customer experience.Work with our VP of Marketing/Branding to implement promotions and other marketing/advertising initiativesDirect the procurement department which is responsible for purchasing all products intended for retail sales.
Education & Experience
Bachelor’s Degree in Business Administration or related discipline, Masters Preferred7+ years relevant experience working in a Hospitality or Retail, brick and mortar environment with a large national chainExperience with project management, change management and driving programs independentlyExperience working with start-ups and helping organizations through scalingA strong knowledge of retail operations, merchandising, and human resourcesConsumer Packaged Goods and cannabis industry experience a plusExperience driving profitable salesExpert in retail with experience managing multiple retail locationsStrong analytical skillsExperience working with start-ups
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice