Surterra Wellness
Be yourself and bring your best ideas as a Delivery Guide at Parallel and within its Massachusetts Region (New England Treatment Access)
NETA is launching home delivery service to medical patients in the Brookline, Massachusetts area. The patient home delivery program will support NETA’s mission of promoting access to medical cannabis for our patient community. The Delivery Guide position is an opportunity to be at the forefront of this exciting new service and help refine innovative approaches to improving the patient experience.
Position: The Delivery Guide is primarily responsible for a daily route of medical patient deliveries and processing transactions for medical patients receiving home delivery service. The Delivery Guide will provide knowledge, information and resources to patients as required to address and resolve patient questions and concerns in a professional manner. The Delivery Guide position is a hybrid role that combines driving a delivery vehicle and facilitating patient transactions while providing superior customer service.
The Delivery Guide maintains a safe and secure environment for the passengers and content of the vehicle. They are responsible for delivery monitoring through surveillance systems; inspecting transport equipment and communicating maintenance needs to the director of logistics. Works as a team with security and inventory specialists as well as NETA leadership and staff. Follows procedure and protocol at all times. Required to work flexible hours, including weekends as assigned to provide maximum coverage.
Duties, Authority And Supervision
Reports directly to the Inventory Manager, Supervisor(s), and Coordinator(s)
Responsibilities
Follow NETA Policies & Procedures for daily operations and fully comply with state medical marijuana regulations Provide product delivery service from the dispensary to medical patient addresses Ensures the safe transport of product, that manifests are complete with correct information, package quantities, dates, times and mileage Follow assigned randomized routes and secure delivery services with signal checks as required during each route Model best-in-class service that consistently exceeds our customers’ expectations and builds a long-term rapport Provide product expertise and knowledge to patients and explain the potential benefits of each various type and strain of medical marijuana, as well as methods of use Identify unique needs of each individual patient by demonstrating compassion, empathy and sensitivity Answer patient and caregiver questions and provide resources to assist in their medical use of marijuana Participate in the patient intake process, maintaining appropriate paperwork and patient records Maintain privacy and confidentiality of sensitive patient information Accurately receive, prepare and complete patient orders and sales utilizing point-of-sale and Accurately enter all patient record information within point of sale system Ensure the delivery vehicle is stocked, clean and in proper operational order Work in close coordination with a team of other Delivery Guides, Inventory Specialists and Security personnel Supports the team work effort in both start of day and end of day procedures Act as a liaison between patients and NETA management to continually improve the customer experience Appropriately escalate customer conflict or complaint, inspiring long-term patient relationships and loyalty to our brand Performs other duties and tasks as assigned
Qualifications
High School diploma or equivalent required Valid Driver’s License required Clean driving record required Must be able to pass a drug screen but are not disqualified for THC results Ability to be flexible with varying work hours to cover all transportation needs. Excellent verbal communication and human relation skills, with strong attention to detail. Passionate about the importance of medical and adult use marijuana. Previous retail or customer service experience preferred Knowledge of basic computer skills, point of sale software and cash management Must successfully complete a role specific training program. This includes passing the Dispensing test at the conclusion of the training program and independently perform all functions of the role Ability to deal with problems and resolve in a professional manner Must be available to work weekends and applicable holidays Positive attitude and strong work ethic Demonstrates high emotional intelligence Ability to effectively multi-task Must be highly organized and have extreme attention to detail Passionate about the importance of medical marijuana
Physical capability: Indoor and transportation (road based) environments. Requires the ability to stand/sit for prolonged periods of time, and consistent attention to detail for 10 hours per day. Ability to lift up to 50 lbs. unassisted and perform weighing, counting, calculating and computer processing operations.
We are an Equal Opportunity Employer. We embrace and encourage our employees’ differences in age, color, disability, ethnicity, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socioeconomic status, veteran status, and other characteristics that make our employees unique.
6 Core Values of a Parallel Employee
Integrity – We operate in a regulated and unchartered industry. Act and make decisions that stand up to scrutiny and reflect our position as a sophisticated, credible and respected leader. Be honest, trustworthy, dependable, and honorable. Demonstrate sound moral and ethical ways of interacting.
Collaboration – We are a collection of the best talent at all levels. Learn and grow from this diversity: welcome healthy debate and proactively seek other perspectives and points of view to find the best solution while not resting on consensus. Proactively ensure the right people have the right information at the right time. Work as a team vs. an individual performer.
Agility – We are growing incredibly fast in a new industry. Be open to change, be ready to pivot on the moment’s notice, and act with a sense of urgency to take advantage of opportunities. Then be ready to do it again. Quickly -and calmly -respond and adapt to the unexpected. Modify and streamline processes, find more efficient ways of doing your job. Work efficiently across markets, time zones, and functions.
Intentionality – Intentionality requires action -it makes your intentions happen. Good thoughts are meaningless without action. It is initiative directed by the purpose to move our business forward. Intentionality is doing things important to you, even when not easy. Transformational change happens with intentionally.
Alignment – Together, we must understand and believe in our vision, mission, business and team goals and priorities. When we make a decision, even when we don’t have consensus, we all align behind that decision and execute. We don’t revisit decisions unless we have material new data or circumstances.
Accountability – Make the best proactive and reactive decisions given the available information and the wisest counsel. Own your decisions, actions and outcomes, and promptly correct mistakes. Be reliable, honor commitments and do not finger point, off-load responsibilities, or criticize co-workers. Look after co-workers and team’s success.
