WEST UC LIMITED
Data NOC Technician (Days or Nights)
United States-Colorado-Longmont
Intrado is a leading provider of technology-driven, communication
services, serving Fortune 1000 companies and other clients in a
variety of industries, including telecommunications, retail, financial
services, public safety, technology and healthcare. For more than 30
years, we have been leading the way in hosted and cloud-based
solutions.
Connecting people with each other and the right information is
mission-critical. Intrado, formerly West, develops innovative
cloud-based technology to make it easier, more effective and more
efficient to make the right connections. Our solutions put people in
sync with each other and the right information, so they gain the
insight needed to reach better decisions on the issues that matter
most. We do it with a laser focus on reliability.
Our Global Technology Services department is currently seeking to add
a Data NOC Technician to our Longmont, CO location. This role can best
be described as an early IT career, as there will be training on the
job due to our niche 911 environment.
The core focus of this position will be providing surveillance and
triage of data and voice applications and technical support for a
variety of company products and services (e.g., voice platforms, basic
hardware, software, network, connectivity, peripheral, etc.). You will
provide monitoring, tiered support, trouble isolation, including
corrective action for network problems for all voice customer facing
production systems in a 24-hour/7-day-per-week Network Operations
Center (NOC).
Day to day responsibilities include, but are not limited to:
Monitoring overall health of the network Break/fix problem resolution for applications Responding to network alarms and take corrective action Inbound/outbound calls Partnering with both internal and external parties to resolve
ticket issues
Willingness to work 4 shifts of 10 hours: 6:00AM to 4:30PM MT
shift or an 8:00PM to 6:30AM MT shift (Wednesday Saturday)
Other duties as assigned
Education
High school diploma required, however an Associate’s Degree with
an emphasis in Computer Science, MIS, Telecommunications,
Networking, or a related field preferred
Experience And Technical Skills
1-2 years of experience in technical support with telephony,
Network Operations Center or a similar work environment
Solid understanding of the OSI Model, TCP/IP, Call Routing, VoIP
and IP based networks (ISDNs) in a WAN/LAN environment
Experience using Cisco CLI and Unix Command Line Experience with tools such as SolarWinds, Splunk, HP OpenView or
similar
Our solutions connect people with each other, and the information
needed to gain insights for better decisions on the issues that matter
most Information to Insight.
Intrado has sales and/or operations in the United States, Canada,
Europe, the Middle East, Asia Pacific, Latin and South America and is
an Equal Opportunity Employer Veterans/Disabled and Other Protected
Categories.
This position will be posted for 14 days or until the position is
filled.
Please Note: The Company has strict background check requirements both
pre-employment and during employment. Depending upon the position
and/or access required, applicants and personnel may be required to
successfully complete additional background checks including, but not
limited to customer background checks, Criminal Justice Information
Services (CJIS) certification criminal history check, fingerprinting
and training. The company also runs a motor vehicle record check as
part of the background check process. The company conducts
pre-employment drug screening and periodic screening during
employment. Please note, marijuana remains an illegal drug under
federal law. We have federal contracts that require us to be compliant
with the federal Drug Free Workplace Act. Intrado Life and Safety
Services is a tobacco free workplace.
04/28/2020, 5:54:56 PM
Full-time
