Customer Experience Agent in Oakland, CA, US

  • Full Time
  • Anywhere
  • Applications have closed

Terra Tech, LLC

In a world where you can trust your cannabis more than your food, Blüm is the place you visit for dependable products and services in an inviting retail environment. If this is a world you would like to be apart of, we welcome you to come blüm WITH US!

Customer Experience Agent

The Customer Experience Agent is responsible for setting the tone for our customer’s experience at Blüm. The CS Experience Agent provides a full concierge type of service to our customer; which includes check-in, providing information and escorting our customers into the Budbar.

Essential Functions
Greets all customers with a professional positive attitude while Following the 5′ /10′ rule as well as uses appropriate verbiage. Inquires whether a customer is new or returning. If returning, verifies them in the database. Inquires whether they are a medical patient or a recreational user and checks in the customer for each respective category. Updates and maintain profiles in POS efficiently and in a timely manner. Maintains confidential files in filing cabinet and USB. Maintains Visitor Log and remains current with visitor’s information. Conducts tours of the facility when necessary. Maintains the general cleanliness of the facility. Escorts guests into the BudBar in an orderly and timely manner. Acts with integrity and honesty while activity promoting the culture and the values of the company. Ability to anticipate customer and store needs by assessing the store. Maintains a professional demeanor during periods of high volume or stressful situations while setting a positive example for the shift team. Ability to monitor changes in team or store morale and/or performance while maintaining effective communication with the managers. Performs other related duties and projects as business needs require at direction of management.
Education And Experience
High school diploma or equivalent. Experience in the cannabis industry is preferred. Education/credentials from institutions such as Oaksterdam are preferred.
Special Requirements/Certification
Dispensary state license (Nevada only); preferred Online training/certification through the Nevada Dispensary Association (Nevada only); preferrerd
Communication Skills
Must possess proficient English skills, both written and verbal. Must possess effective oral communication and interpersonal skills with ability to deal with all levels of personnel in a professional and effective manner. Ability to create and compose written materials with proper English grammar and punctuation. Ability to communicate clearly with employees, management, and team members. Ability to convey information in a clear and concise manner. Ability to communicate effectively in a multi-cultural business environment.
Knowledge And Abilities
Must be a self-starter with a strong sense of self-development. Must possess strong conflict management skills. Knowledge and understanding of standard concepts, practices, and procedures within the retail cannabis environment. Knowledge of laws and regulations related to cannabis operations. Must be familiar with Demonstrated problem-solving skills and time management skills. Demonstrated approachability and customer service skills. Demonstrated reliability, dependability and flexibility in work habits. Possess a strong attention to detail and accuracy. Possess ability to accurately operate point of sale system. Proficient knowledge of general office procedures and office machines. Ability to research and understand regulations for cannabis retail markets. Ability to maintain confidentiality, exhibiting a high level of integrity and trustworthiness. Ability to work independently and contribute effectively as part of a team.
Physical Demands: The physical demands listed below are representative of those that must be met by an employee to successfully perform the essential functions of this position.
Ability to frequently bend and/or twist at waist/knees/neck to and from seated position while working at workstation. Ability to frequently use standard office equipment such as but not limited to computers, telephones, copiers, and scanners. Ability to frequently communicate with others. Ability to maintain long periods of mental alertness and attention to detail while setting priorities, meeting critical deadlines, and following up on assignments. Ability to constantly perform sedentary work, spending extended periods of time at desk or workstation. Ability to excessively stand and/or walk for extended periods of time. Ability to seldom climb stairs at some locations. Ability to seldom push and/or pull up to thirty (30) pounds. Ability to seldom lift or carry up to thirty (30) pounds. Ability to keyboard for extended periods of time. Ability to function in an environment with frequent interruptions. Ability to deliver quality results under high pressure deadlines in a fast-paced environment. Ability to demonstrate normal manual dexterity and eye-hand coordination; maintain corrected hearing and vision to normal range.
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position.
Primarily a heavy trafficked retail setting in a cannabis dispensary with moderate noise levels and direct exposure to cannabis products and may deal with irate customers on a regular basis.
The Benefits Of Joining Our Team
Awesome company culture! Opportunities for advancement Medical / Dental / Vision insurance Employer paid Accident & Critical Illness insurance Employer paid Short-Term & Long-Term Disability insurance Employer paid Basic Life Insurance Voluntary Supplemental Life insurance 401(k) plan with generous company match Employee Assistance Program (EAP) Employee Referral Bonus Program Paid Time Off (PTO); ability to donate/share/cash-out PTO Paid Holidays Company parties and events Talented, fun, and high integrity group of coworkers!
Accessibility: If you need an accommodation as part of the employment process please contact Human Resources at

Email: [email protected]

Equal Opportunity Employer, including disabled and veterans.

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