Surterra Wellness
Be yourself and bring your best ideas as a Delivery Driver at Parallel and within its Massachusetts Region (New England Treatment Access)
NETA is now offering home delivery service to medical patients in the Brookline, Massachusetts area. The patient home delivery program will support NETA’s mission of promoting access to medical cannabis for our patient community. The Delivery Driver position is an opportunity to be at the forefront of this exciting new service and help refine innovative approaches to improving the patient experience.
Position: The Delivery Driver is primarily responsible for a daily route of medical patient deliveries and processing transactions for medical patients receiving home delivery service. The Delivery Driver will provide information and resources to patients as required to address and resolve patient questions and concerns in a professional manner. The Delivery Driver position combines driving a delivery vehicle and facilitating patient transactions while providing superior customer service.
The Delivery Driver maintains a safe and secure environment for the passengers and content of the vehicle. They are responsible for delivery monitoring through surveillance systems; inspecting transport equipment and communicating maintenance needs to the Director of Logistics. Works as a team with NETA leadership and staff. Follows procedure and protocol at all times. Required to work flexible hours, including weekends as assigned to provide maximum coverage.
Duties, Authority And Supervision
Reports directly to the Director of Logistics
Responsibilities
Follow NETA Policies & Procedures for daily operations and fully comply with state medical marijuana regulations Provide product delivery service from the dispensary to medical patient addresses Ensures the safe transport of product and that manifests are complete with correct information, package quantities, dates, times and mileage Follow assigned randomized routes and secure delivery services with signal checks as required during each route Model best-in-class service that consistently exceeds our customers’ expectations and builds a long-term rapport Maintains privacy and confidentiality of sensitive patient information, including patient paperwork and transaction history Accurately receive, prepare and complete patient orders and sales utilizing point-of-sale and Accurately enter all patient record information within point of sale system Ensures that the delivery vehicle is stocked, clean and in proper operational order Work in close coordination with a team of other Delivery Drivers and logistics personnel. Supports the teamwork effort in both start of day and end of day procedures Act as a liaison between patients and NETA management to continually improve the delivery experience Appropriately escalates customer conflicts or complaints, inspiring long-term patient relationships and loyalty to our brand Performs other duties and tasks as assigned
Qualifications
High School diploma or equivalent required Valid Driver’s License required Clean driving record required Must be able to pass a drug screen but will not be disqualified for THC results Ability to be flexible with varying work hours to cover all transportation needs Excellent verbal communication and human relation skills, with strong attention to detail. Passionate about the importance of medical and adult use marijuana Knowledge of basic computer skills, point of sale software and cash management Must successfully complete a role specific training program. Ability to deal with problems and resolve in a professional manner Must be available to work weekends and applicable holidays Positive attitude and strong work ethic Ability to effectively multi-task Must be highly organized and have extreme attention to detail
Physical capability: Indoor and transportation (road based) environments. Requires the ability to stand/sit for prolonged periods of time, and consistent attention to detail for up to 12 hours per day. Ability to lift up to 50 lbs. unassisted and perform weighing, counting, calculating and computer processing operations.
We are an Equal Opportunity Employer. We embrace and encourage our employees’ differences in age, color, disability, ethnicity, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socioeconomic status, veteran status, and other characteristics that make our employees unique.
