The Toledo Clinic
General Summary
The Oral Dispensary Assistant prepares oral chemotherapy and other oral medication orders per provider order. Prepares specialty pharmacy paperwork and tracks orders.
Supports the Patient-Centered Medical Home (PCMH) by working with patients, families, providers and other staff to promote timely access to needed care, provide daily continuity of care coordination, and coach patients, families and care givers to understand the patient care plan and self-care management responsibilities.
Principal Duties & Responsibilities
Standard 1 – In-Office Dispensing responsibilities
Coordinates requests for oral chemotherapy authorizationsCompletes REMs and other regulatory requirementsAssures copy is available in electronic chartMaintains records in easily retrievable format for reporting purposes Completes OARRS report requirementsServes as a designated employee for providersRegularly reviews OARRS website and completes required reports Uses Pharmaserve system in dispensing processManage patient information in Pharmaserve system including allergies, diagnosis, insurance informationFill/refill medications ordered by provider using triple check processAssures all prescriptions are signed off by providerAssist/maintain ordering of medications, supplies and inventory for physician dispensingContacts GPO/wholesaler and Pharmaserve staff to solve problems when any technical issues with systemOpen/close POS register dailyMaintain correct count of money receivedAssure correct amount of petty cash is in drawer at start up and shut downAssure account reconciles at end of day Assist in verifying patient benefits and determine the need for patient assistance Maintains documentation of authorization process Works with patients to obtain and complete the application for assistance Tracks and secures final approval of prescriptions. Initiates requests for patient assistance as needed
Standard 2 – Behavior
Communication
Exhibits excellent written and verbal skills. Utilizes assertive communication skills in addressing concerns or problems. Participates as a member of organization/institutional committees as requested.
Initiative
Able to conceive innovative strategies and ideas for the center, exhibiting “out of the box” thinking. Performs job duties effectively with minimal direction. Initiates new ideas and projects that enhance patient care or other aspects of services and care.
Team Orientation
Service as a team member among co-workers and peers. Participates in TCCC activities that enhance patient care and work surroundings.
Patient Privacy
Participates in assuring that all personally identifiable healthcare information of the patient will be maintained confidential. Assures that any oral or written disclosure of personally identifiable healthcare information should be minimum necessary to serve the purpose of performing quality care to the patient. Understands any disclosure outside payment, treatment, or healthcare operations requires written patient authorization in each instance.
Respect
Understands and demonstrates sensitivity to the cultural diversity of patients, staff, and visitors.
Other duties as assigned
Required
Knowledge, Skills & Abilities Required:
Minimum of one year medical experience in pharmacy setting – CPhT preferred Knowledge of policies and procedures related to care of oncology patients Knowledge of medical chart reporting/records Knowledge of charges Knowledge of specialty pharmacy processes Knowledge of patient assistance programs Knowledge of Pharmaserve system and POS register Knowledge of credit card machine for POS register Skill in appropriate assessment and assistance techniques Sill in appropriate use of universal precautions, safe workplace and confidentiality methods Skill in health information management by appropriately charting patient data Skill in proper preparation of charges Skill in understanding chemotherapy treatment plans Skill in examining orders for correctness and interpreting accuracy Ability to work effectively as team members with physicians and other staff. Ability to appropriately interact with patients, families, staff, and others Ability to flexibly respond to changing demands. Ability to communicate clearly and effectively orally and in writing. Ability to submit accurate charges for services rendered. Ability to excel in an environment of constant change, problems and unexpected interruptions, where extreme pressure to deliver results is expected. Skills in establishing and maintaining effective working relationships with physicians and non-physician support staff. Knowledge of computer systems and applications. Working knowledge of Clinical IT applications.
Education
High School Diploma Degree/certificate in related field Current CPR certification required.
Preferred
Pharmacy Technician experience preferred Outpatient pharmacy experience preferred Clinic and/or medical office experience preferred.
