SOC Operator

Role details

Join Trulieve – Where Passion Meets Purpose

If you're interested in being part of one of the nation's fastest-growing industries, Trulieve may be the perfect place for you. We are proud to be recognized on TIME's America's Best Companies 2026 List, an honor awarded to top-performing U.S. organizations based on employee satisfaction, financial strength, and sustainability transparency. Trulieve was one of only two cannabis companies to receive this distinction.

If you have passion for helping others and want to make a meaningful impact through your work, this may be the role for you. At Trulieve, we strive to bring our patients the relief they need in products they can trust. Our plants are hand-grown in carefully controlled environments designed to minimize unwanted chemicals and pests, keeping the cultivation process as natural as possible every step of the way. To learn more about Trulieve and our mission, please visit www.trulieve.com

Requisition ID: 21879

Remote Work Available: No

Job Title: Security Operations Center (SOC) Operator

Reports to: SOC Supervisor

Department: Security

Security Location: Tallahassee, FL

Shift: Night Shift - 10:00 PM - 8:30 AM EST

Pay: $20.00/hour

Position Summary:

As a SOC Operator at Trulieve, you will play a critical role in maintaining the safety and security of our facilities. You will monitor and respond to security incidents, manage access control systems, and ensure effective communication across various departments. This position requires proactive asset protection, an emergency response approach, and strong organizational and communication skills.

Key Responsibilities:

Call Management: Answer incoming calls promptly and professionally. Protect and verify information about security concems and incidents, ensuring accurate documentation.

Access Control: Manage and verify access requests through web based systems. Provide access to authorized personnel and terminate access when necessary, ensuring compliance with company policies. • Vendor Dispatching: Efficiently dispatch vendors and service providers as required, ensuring timely response to maintenance and security needs.

Emergency Support: Collaborate with emergency services (WME) to provide necessary support during incidents. Maintain clear communication and help coordinate responses as needed. Asset Protection: Monitor CCTV and alarm systems to ensure the security of company assets. Identify and report any suspicious activities or security breaches.

Documentation & Reporting: Maintain accurate records Of all activities, incidents, and communications. Prepare reports as required for management review.

Required Knowledge and Skills:

Technical Proficiency: Familiarity with web-based access control systems, CCTV, and alarm monitoring systems.

Communication Skills: Strong verbal and written communication skills, with the ability to interact effectively with diverse individuals.

Attention to Detail: Exceptional attention to detail to ensure the accuracy Of information and adherence to security protocols. Problem-solving skills: Ability to assess situations quickly and make informed decisions under pressure.

Knowledge Of Security Protocols: understanding basic security principles, emergency response procedures, and asset protection strategies.

Team Collaboration: Ability to work collaboratively with internal teams and external vendors to achieve security objectives.

Additional Minimum Qualifications:

A high school diploma Or equivalent and an associate or bachelor's degree in a related field are preferred. Previous experience in a security operations center, law enforcement, or similar role is highly desirable. Certification in security or emergency response (e.g., CPR, First Aid) is a plus.

Proficiency in Microsoft Office Suite and other relevant software applications. one or more years Of SOC-like work experience one or more years inside a Security Operations environment

Experience in call centers, agile project management, and leadership Must be results-oriented, communication, conflict management, people management, reporting, critical thinking, problem-solving, and planning and organization skills

Candidate will possess the ability to be a successful self-starter possess excellent communication, negotiation, and managerial skills

Experience with conflict resolution and de-escalation

Experience with complex problem-solving and being detail- oriented

Have excellent communication skills, both written and verbal

Working Conditions:

The SOC Operator may be required to work in shifts, including nights, weekends, and holidays.

Shifts are 6:00 AM-2:30 PM, 2:00 PM-10:30 PM, 10:00 PM-8:30 AM.

Shift assignments are based on the company's needs, followed by seniority.

The role may involve extended periods of monitoring various security systems and require quick response to emergencies.

Please apply directly through our official careers site or authorized recruitment channels. Using third-party application services may create issues with your applicant profile and lead to processing delays.

Salary will be commensurate with experience. A comprehensive benefits package including paid time off is offered with this position.

Trulieve provides equal employment opportunities to all employees and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, pregnancy or any other characteristic protected by federal, state or local laws.