Front Desk & Administrative Support - Cannabis Retail

Role details

Location: New Buffalo, MI 49117 Pay Rate: $17.00 - $19.00 Hourly Department: RETAIL Job Status: Full-Time Hour Per Week: 32-40 Position Type: Permanent Position Description At DACUT, the front desk is not an entry-level position — it is a leadership-facing, customer-first role that sets the tone for the entire store experience. We are seeking a polished, highly personable, and detail-oriented professional who thrives in hospitality-driven environments and excels at customer engagement, organization, and supporting leadership teams. This role blends reception, customer experience, and executive-style administrative support for store management.

You will be the first impression, steady presence, and operational anchor of the retail floor — welcoming guests, supporting managers, and ensuring the store runs smoothly, compliantly, and with intention.

Position Responsibilities Front-of-House Experience Deliver a warm, confident, and professional welcome to every guest Manage compliant customer check-ins with accuracy and discretion Maintain a calm, polished presence during high-volume periods Serve as the final touchpoint for customer satisfaction before departure Customer Engagement & Brand Representation Communicate promotions, loyalty programs, and store updates clearly Answer questions with confidence, or seamlessly escalate to management Represent the DACUT brand with professionalism, poise, and hospitality Management & Administrative Support Act as a trusted support partner to store leadership Assist with scheduling coordination, internal communication, and daily flow Track observations, customer feedback, and operational needs Help maintain organized front-of-house systems and documentation Operational Awareness Monitor lobby flow, wait times, and guest experience Assist with light inventory coordination and administrative tasks Support website accuracy and promotional visibility when needed Research competitor offerings and relay insights to management Compliance & Confidentiality Uphold all state cannabis regulations with precision Handle sensitive information with discretion and professionalism Maintain accurate records and documentation at all times Knowledge, Skills and Abilities Who We're Looking For - This role is ideal for candidates with experience in: Hospitality, concierge, front desk, or luxury retail Administrative, executive assistant, or office coordination roles Customer experience–driven environments (hotels, restaurants, boutiques) Required qualities: Naturally warm, confident, and engaging demeanor Highly organized with strong attention to detail Excellent verbal and written communication skills Ability to multitask gracefully in a fast-paced environment Comfort working closely with management and leadership Professional appearance and presentation Additional Requirements - Cannabis experience is a plus, but not required — training provided Proficiency with computers, scheduling tools, and POS systems Must be 21+ and able to pass required background checks Physical Requirements Ability to stand and remain present at the front desk or lobby area for extended periods throughout scheduled shifts.

Must be able to occasionally lift, carry, move, or organize office supplies, retail products, and inventory items weighing up to 25 pounds. Ability to walk throughout the retail location frequently to support operations, customer flow, and management needs. Ability to bend, stoop, kneel, crouch, and reach when organizing supplies, handling documentation, or assisting with front-of-house operations. Comfortable working in a fast-paced, customer-facing retail environment with frequent interruptions and multitasking. Ability to use computers, tablets, point-of-sale systems, telephones, scheduling software, and other office equipment for extended periods.

Must possess the manual dexterity necessary to handle customer identification verification, documentation, cash transactions, and administrative tasks accurately. Ability to communicate clearly, professionally, and effectively with customers, team members, vendors, and leadership both in person and over the phone. Capable of maintaining composure, professionalism, and attention to detail during high-volume or high-pressure situations. Comfortable working in varying retail conditions, including moderate noise levels, bright lighting, and continuous customer interaction. Ability to maintain confidentiality and handle sensitive information with professionalism and discretion.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position. Additional Information WHY DACUT Health, dental, and vision insurance Employee product discounts Ongoing training and growth opportunities A professional, respectful, and team-driven culture A role where your presence, judgment, and people skills truly matter Explore More Opportunities Interested in joining the DACUT team but looking for a different role? We’re always looking for talented individuals across our retail, cultivation, manufacturing, and corporate teams. To view all of our current career opportunities, please visit: dacut.com/careers #Retail26