Dispensary Manager

Role details

At Texas Original Compassionate Cultivation, our mission is to create the highest quality medicine that changes people’s lives. We stand beside all who believe in safe, legal and effective access to this powerful medicine. As fellow Texans, we see this as our responsibility to take care of our neighbors. Our vision is to transform Texas through the power and the truth of medical cannabis. We work alongside physicians and their patients with current qualifying conditions to supply prescription cannabis that can change lives.

The Dispensary Manager oversees the full operations of a Texas Original retail dispensary, ensuring exceptional patient service, regulatory compliance, and operational excellence. Job duties may also include home delivery management in addition to retail operations and store management. This role leads Assistant Managers, Retail Associates (and possibly delivery drivers), manages store performance and KPIs, and partners with the Regional Manager to carry out regional standards, goals, and initiatives at the store level. The Dispensary Manager is accountable for ensuring the dispensary operates smoothly, efficiently, and in full alignment with company values, compliance standards, and patient care expectations.

Essential Functions:

• Lead and manage daily operations for assigned retail dispensary location, including scheduling, staffing, and store readiness
• Supervise Assistant Managers and Retail Associates, fostering a culture of accountability, professionalism, and patient-centered care
• Lead hiring, onboarding, and training for the store team; conduct performance reviews, coaching, and corrective action in partnership with HR
• Ensure strict adherence to all state cannabis regulations, company SOPs, and security standards
• Serve as primary key holder; ensure opening and closing procedures, alarm, vault, and security protocols are completed and documented
• Oversee cash handling, reconciliation, and deposit accuracy; ensure compliance with internal controls
• Own store inventory accuracy, including receiving, cycle counts, full audits, discrepancy investigation, and coordinating restocking to meet patient demand
• Act as the site compliance lead, including DPS and CURT requirements, incident reporting, and ensuring all team members maintain active DPS registration
• Manage loss prevention, including follow-up on inventory and cash discrepancies, investigations, and corrective action
• Escalate & Coordinate facility maintenance and vendor service issues (e.g., security systems, HVAC)
• Resolve patient and operational escalations promptly and professionally, both in-store and over the phone
• Prepare, analyze, and report weekly and monthly KPIs
• Carry out regional and company goals and initiatives at the store level
• Work scheduled floor shifts alongside the team, including patient pickups, POS transactions, and order staging, while maintaining oversight of overall store operations
• Ensure a clean, organized, well stocked, professional retail environment
• Maintain strong product & industry knowledge
• Other Duties as assigned

Additional Responsibilities:

• Implement new retail processes, technologies, and training programs
• Share patient feedback, retail trends, process improvements and local market observations with leadership
• Ensure compliance readiness during inspections and audits, support quality assurance initiatives.
• Support local events, outreach, and delivery initiatives

Minimum Qualifications:

• 2–3+ years of retail management experience, including hiring, scheduling, and managing team performance; cannabis, pharmacy, or healthcare retail experience preferred
• Must be at least 21 years of age
• Ability to obtain and maintain DPS registration and pass a background check
• High school diploma or equivalent required; bachelor’s degree preferred
• Ability to work evenings, weekends, and holidays as scheduled, and to cover other locations as needed

\n Benefits Package:

Medical, Dental, Vision

Telehealth – Medical

Telehealth – Mental Health Counseling

401(k) with company matching

Paid Vacation

Paid Sick Leave

Paid Holidays

Bereavement leave

Pre-Tax Flexible Spending Accounts

Basic Term Life Insurance and AD&D

Travel Reimbursement (if applicable)

Gym Reimbursement up to $50/month

& More

Texas Original Compassionate Cultivation is proud to be an Equal Opportunity Employer.