Drive Thru Support - Buckeye

Role details

Drive-Thru Support

Reports to: Store Manager

FLSA Status: Non-Exempt

Department: Retail

Location: Buckeye, AZ

Position Summary:

The Drive-Thru Support Team Member is responsible for delivering a fast, accurate, and exceptional guest experience while supporting the daily operations of the dispensary drive-thru. This role ensures efficient order fulfillment, accurate transactions, and compliance with company policies and Arizona cannabis regulations. Working closely with the retail team, the Drive-Thru Support Team Member helps maintain a seamless and efficient drive-thru experience while contributing to overall customer satisfaction and operational success.

Responsibilities:

• Accurately fulfill and prepare drive-thru and online pickup orders in a timely manner.
• Greet and check in guests, verify identification and eligibility, and process required information using the Point-of-Sale (POS) system.
• Process transactions accurately, handle cash payments, and maintain balanced cash drawers.
• Organize and prepare orders while following company policies and applicable cannabis regulations.
• Process returns and restock products as needed to support efficient operations.
• Assist with inventory replenishment and provide support to other departments when needed.
• Support outside drive-thru operations during periods of high guest volume.
• Collaborate with retail team members and leadership to maintain efficient operations and deliver an exceptional guest experience.
• Maintain a professional, positive, and team-oriented work environment while supporting daily operational goals.

Supervisory Responsibilities:

• None

Qualifications:

Education Requirements: • High school diploma or equivalent required.

Work Experience: • One (1) year of retail, customer service, or related experience preferred.

• Cash handling experience preferred.
• Cannabis retail experience preferred.

Certifications & License: • Must be at least 21 years of age.

• Must possess (or be able to obtain) an Arizona Facility Agent Card.

Physical Requirements:

• Standing and walking for extended periods of time.
• Ability to lift and move up to 25 pounds.
• Frequent bending, reaching, and repetitive hand movements.
• Manual dexterity and visual acuity to operate POS systems and handle products safely.

Work Environment:

• The environment can be loud.

Equal Opportunity Employer Statement: Mint Cannabis is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.

Other Duties Disclaimer: This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee. Duties, responsibilities, and activities may change at any time with or without notice.