PAX Labs, Inc.
THE COMPANYPAX Labs is an award-winning consumer technology brand with a mission to establish cannabis as a force for good. Our products set a high bar for quality and, together with the PAX App, offer unique features such as safety locking, adjustable temperature and draw control. As millions of consumers try cannabis for the first time or return to it after a long hiatus, PAX believes that quality, transparency and predictability are the keys to safe, responsible use by adults.
Headquartered in San Francisco, PAX is backed by leading technology investors including Tiger Global and Tao Invest (Pritzker family fund). We are an exceptional team with hardware and software backgrounds in consumer technology, healthcare, and biotech, and are growing rapidly to deliver on our mission. Our internal culture values diversity, integrity, having an impact, and passion for the larger movement that PAX is a part of. ROLE AND RESPONSIBILITIESThe User Experience Researcher plays a key role in PAX delivering high quality product and services to market, via successful user research and Beta field test programs. You’ll lead efforts to design and execute beta programs for PAX’s hardware, firmware and software, as well as help organize and run earlier-stage user research, work to coalesce findings, and communicate with software and hardware teams, product management, and other key stakeholders.
Create and manage beta testing programs from the ground up for new products and features.Recruit beta participants, organize onboarding, and manage the day-to-day administration of those tests (largely through Centercode)Manage beta community to keep participants engaged in PAX Labs beta program and ensure participant integrity and adherence to beta testing policyApply a variety of methodologies and approaches to understand and solve challenging user problemsWork closely with the design and product management teams to define, measure and communicate user research metrics and guidelines around the various customer experience solutions evaluated.Be a voice of the customer (along with our customer service teams), particularly where new products/features are concerned, advocating on our users’ behalf.Collect and analyze user behavior through lab studies, field visits, ethnography, surveys, benchmark studies, and online experimentsUnderstand and incorporate both Generative & Evaluative research methods into your day-to-day workContribute to product-wide design decisions and research improvement discussions QUALIFICATIONS3-5+ years of proven success conducting user research in a fast paced/agile/growth-focused hardware or software companyExperience using Centercode platform and Jira End-to-end experience with all aspects of the user research lifecycle (study design, recruiting, moderation, analysis, reporting, communicating, budgeting, and research)Experience with ethnographic work, contextual Inquiry, user insight generation and related user research, along with demonstrated resultsAbility to work effectively with multidisciplinary product teams to translate research findings into product improvementsExperience in best practices for user research and knowledge of the best approach for the requirementsExcellent communication, presentation, interpersonal, and analytical skillsThe ability to communicate complex concepts clearly and persuasively across different audiences and varying levels of the organizationThe ability to manage ambiguity, work autonomously, and multi-taskExcellent communicator and storyteller with proven track record of influencing business decisions/strategies, including at the exec levelFeels confident in designing and managing your own projects with oversight only as necessary; able to “live in the gray” and deal with ambiguityAvailable for travel and/or local fieldwork PAX LABS PERKS & BENEFITSCompetitive compensation, equity & bi-annual performance reviewsFully funded comprehensive medical, dental, and vision coverage401K planGenerous PTO policy Paid Parental LeaveMonthly wellness reimbursementCell Phone reimbursementEmployee Purchase Program for discounted PAX devicesWeekly catered lunch, endless snacks and beveragesDog Friendly HQ in the Mission District of San FranciscoEmployee Assistance Program including access to online legal support Don’t let the confidence gap get in the way of applying! We’d love to hear from you.