Program Project Specialist 2(Job Id 54263)

  • Full Time
  • Anywhere

State of Arizona

ARIZONA DEPARTMENT OF HEALTH SERVICES
“Promoting Health and Wellness for all Arizonans”
Program Project Specialist 2
Division of Licensing/Bureau of Vital Records
Location: 150 N. 18th Ave. Phoenix, AZ 85007
COME WORK WITH US! The Arizona Department of Health Services is hiring passionate and dedicated individuals looking to make a difference in the public health industry. We offer a robust benefit package, which includes the ADHS Student Loan Assistance Pilot Program where employees may be eligible after 6 months of employment. Come check us out and see how you can make a difference in the lives of all Arizonans.
To learn more about ADHS CLICK HERE

Job Summary

Under the general supervision of the Medical Marijuana Program Manager, this position is responsible for maintaining, responding to and tracking of the Medical Marijuana Electronic Mail (Email) account. Responsibilities include providing technical guidance and assistance, and support for escalated customer service functions involving more complex and sensitive issues. This position responds to patient, caregiver, dispensary, and general public inquiries in a timely manner, by providing accurate program information through the interpretation and application of statutes, rules, policies and procedures related to the Medical Marijuana Program.
What will I be doing in this job?
− Overseeing, tracking and maintaining the Medical Marijuana Electronic Mail (Email) account
− Providing technical guidance and assistance and support for escalated customer service functions and interpretation and application of statutes, rules, policies and procedures
− Auditing and tracking the processing of the medical marijuana patient applications requiring mapping
− Ensuring that all communications to applicants (i.e. requests for information, notice of deficiencies and denials) are accurate and complete, prior to submitting application to management final decision
− Developing, managing and generating reports on emails and mapping to ensure program efficiency
− Assisting with QA review of staff work and training /on-boarding of new staff
What does this job require?
− Customer service techniques
− Use of office equipment and computer systems, and call center phone systems
− General office procedures and practices
− Knowledge of Performance Management (PM), and Continuous Quality Improvement (CQI) and Lean methodologies
− Interpersonal Relationships in relation to working with other staff, managers, contractors, and staff from other departments and agencies
− Oral and written communication
− Critical thinking and problem solving techniques
− Learn general rules, regulations, and policies and procedures of the Medical Marijuana Patient Registry Program
− Learn and operate new computer systems and processing equipment
− Work in a fast-paced high volume office setting dealing with the public
− Provide information using oral and written communication
− Listen and interpret information
− Resolve problems
− Support a diverse multi-cultural workforce that reflects the community, promotes equal opportunity at all levels of public employment, and creates an inclusive work environment that enables all individuals to perform to their fullest potential free from discrimination
Qualifications?

The Ideal Candidate Will Have

− High school diploma or equivalent and two years’ experience in related field
Licenses and Certifications?
Driving is required for State Business.
Employees who drive on state business require possession of and the ability to retain a current, valid state-issued driver’s license appropriate to the assignment. Employees who drive on state business are subject to driver’s license checks, must maintain acceptable driving records and must complete any driver training (See Arizona Administrative Code R2-10-207.12).
To submit your resume click the APPLY NOW button below

Benefits

The State of Arizona provides an excellent comprehensive benefits package including:
− Affordable medical and dental insurance plans
− Paid vacation and sick time
− 10 paid holidays per year
− Wellness program and plans
− Life insurance
− Short/long-term disability insurance
− Defined retirement plan
− Award winning Infant at Work program
− Credit union membership
− Transit subsidy
− ADHS Student Assistance Pilot Program
CLICK HERE for more information on State benefits
ADHS Mission
To promote, protect and improve the health and wellness of individuals and communities in Arizona.
ADHS Vision
Health and Wellness for all Arizonians
All Arizona state employees operate within the Arizona Management System (AMS), an intentional, results-driven approach for doing the work of state government whereby every employee reflects on performance, reduces waste, and commits to continuous improvement with sustainable progress. Through AMS, every state employee seeks to understand customer needs, identify problems, improve processes, and measure results. State employees are highly engaged, collaborative and embrace a culture of public service.
Arizona State Government is an EOE/ADA Reasonable Accommodation Employer.
Having trouble applying for this position?
Email [email protected] or call 602-542-4700 for assistance.

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